Troubleshooting

 

No voice heard in VR user's headset

If the VR user in not hearing the curator’s or co-player’s voice in their headset, check the following:

VRCURATOR was launched AFTER the VR headset was started. If launched before the headset is powered, the VRCURATOR may not pick up the underlying OS change in audio output channel (the OS usually defaults to the USB audio output of the headset once plugged in and powered). Close and re-open VRCURATOR to fix.

The headset or microphone being used has power. If no power, replace batteries or unplug and replug into USB port. Verify that headset has power and in VRCURATOR press the refresh icon above the headset/microphone list.

The headset or microphone being used by the curator or co-player is listed, selected and highlighted in VRCURATOR. Check the headset/microphone list and select, click on the desired headset/microphone.

The large microphone button has been armed and is green. Check the headset/microphone list and select, click on the desired headset/microphone.

If your headset or microphone have a Mute button, make sure that Mute is disarmed.

If your VR Headset for the VR user has an external volume dial, make sure it is turned up enough for the VR User to hear the VR application audio.

If the VR Headset for the VR user has a Mute button, make sure that Mute is disarmed.

 

Keyboard shortcuts not working

Make sure VRCURATOR has focus on the PC.

If using a wireless keyboard make sure the keyboard is turned on and connected.

 

Voice from VRCURATOR is garbled

It can happen that over extended period of use, the voice coming through VRCURATOR may become garbled. If this happens, first try disarming and arming the Microphone button in VRCURATOR. If this doesn’t restore the voice quality, closing VRCURATOR and reopening it will.

 

VR user is hearing themselves in their headset

This is caused by the BOOST being set too high. Bring the BOOST slider down to the level where the VR user no longer hears themselves. Positioning the VRCURATOR headset or microphone further from the VR user will also help minimize this.

 

Voice of curator or co-player is looping in VR user headset

It can happen when a headset in use by VRCURATOR is unplugged in mid-use, or power to it is lost, or an additional headset is plugged into the computer in mid-use, that the voice of the curator or co-player will start looping in the VR user headset. Simply disarm and then arm VRCURATOR and the looping will cease and normal voice will return.